In compliance with Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce (LSSI CE), we inform our users of the ownership details of this website:
Monaventura.com is the property of Monaventura Ecotours Pollensa, S.L.U., with CIF/NIF no.: B16572406 and registered office at: Plaça Vella, 8 Bajo, C.P. 07460 – Pollença (Illes Balears).
Its access and use implies acceptance of the conditions set out on this page. The contents and materials that appear on this website are provided for information purposes only. The owner reserves the right to update, modify or delete them at its convenience.
The contents of this website are the intellectual property of the owner or of third parties, and none of the exploitation rights over them may be understood to have been transferred to the user, beyond the strict and correct use.
The reproduction, except for private use, transformation, distribution and, in general, any other form of exploitation, by any procedure, of all or part of the contents of this website, as well as its design and the selection and form of presentation of the materials included in it, is forbidden, unless there is express authorisation from the owner and explicit reference is made to the ownership of the aforementioned rights.
The owner of the website shall be responsible for the processing of personal data provided through our forms and that these data are processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR).
In accordance with Organic Law 15/1999 of 13 December on the protection of personal data, we inform you that the personal data provided voluntarily when filling in our contact forms, by email or telephone, may be included confidentially in our database.
Likewise, by registering, you give your consent for us to use your personal data for the purpose of informing you about our services, respecting in all cases the Spanish legislation on data protection. In the event that we are interested in transferring your data to third parties, we undertake to obtain your prior consent, informing you of the purpose for which they will be used.
Under no circumstances will the data collected be shared with third parties or used for any kind of marketing campaign. To exercise your right of access, rectification, cancellation or opposition, please contact.
The owner explicitly undertakes to keep all data and information received from its users and/or clients through this website strictly confidential. Only the essential personal data will be requested. Said data will be processed exclusively for communication and/or procedures between the user and the owner, and under no circumstances will they be used for other purposes or passed on to third parties. The recording of common anonymous visitor data, such as browser or language, is collected solely for statistical purposes.
The personal data provided by users of this website will be processed in accordance with the provisions of Law 15/1999 on the Protection of Personal Data. They may form part of an automated file owned by the owner for its own purposes. In any case, the user has the right to information, rectification and cancellation of these data, by contacting the address that appears on our contact page.
The owner guarantees compliance with current legislation on the protection of personal data reflected in Organic Law 15/1999 of 13 December on the Protection of Personal Data and in Royal Decree 1720/2007 of 21 December, which approves the Regulation of Development of the LOPD and the General Data Protection Regulation (RGPD EU) 2016/679.
The personal data collected through the forms on this website are processed only by the company’s staff, who have adopted the appropriate security measures for the data provided and installed all the technical means and measures at their disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided to us.
In view of the duty to inform our users about the collection of personal data that may be carried out through our website (for example, by sending e-mails or through the forms included), the owner shall be considered responsible for the data collected by the means described above.
The personal data received through our website is collected for the purpose of attending to the requests made by users, or for inclusion in the contact agenda, provision of services or management of the commercial relationship. In any case, this data will only be obtained in order to provide the service requested, or to be able to respond appropriately to the request for information made by the user.
If you have left a message through our contact forms, you may request to receive an export file of the personal data we hold, including any data you have provided to us. You may also request that we delete any personal data. This does not include any data that we are obliged to retain for administrative, legal or security purposes.
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional tracking from third parties or monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
For specific privacy issues you can contact us.
FORMS OF PAYMENT
A reservation will be confirmed after the payment of 100% of the total price in advance. No reservation will be considered confirmed if it has not successfully completed the payment process and Món d’Aventura cannot guarantee the availability of places in such case.
*Special conditions are established for school groups, communions, and birthday parties (upon request).
The following forms of payment are accepted:
Debit or credit cards. Bank transfer. Cash. In the exceptional case of an outstanding amount, this will be paid on the day of the activity. As a general rule, this payment will be made in cash, as in many meeting points for activities we do not have a POS.
BOOKING CONFIRMATION
As a booking confirmation, the client will receive, via e-mail, a Booking Confirmation issued by us which does not necessarily need to be presented to carry out the contracted activity.
Cancellations by the visitor
· More than 72 hours in advance: 100% refund
· More than 24 hours in advance: 50% refund
· Less than 24 hours in advance: No refund
Cancellations by Món d’Aventura
· Due to lack of availability: alternative activity proposal or 100% refund.
· Cancellation of a reservation due to accidental overbooking: 100% refund.
· Cancellation of the activity due to adverse weather: alternative activity proposal or 100% refund.
· Cancellation of the activity due to guide's illness: 100% refund.
· The visitor does not meet the minimum physical requirements to carry out the activity: no refund.
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*Món d’Aventura will not consider valid any reservation whose payment has not been made. **No reservation will be refunded for delay or no-show by the visitor, regardless of the reason.